Privacy Policy

1. Information We May Collect

Depending on how you use MODUS, we may process:

Contact information

• name;
• email address;
• telephone number;
• company name;
• job or role information.

Business information

• information about your organisation;
• business objectives;
• processes;
• systems;
• website;
• marketing;
• operational challenges.

Diagnostic information

• diagnostic answers;
• progress;
• submitted information;
• results;
• recommendations associated with your submission.

Account information

• account identifier;
• profile information;
• saved preferences;
• saved diagnostics;
• authentication-related information.

Technical information

• IP address;
• browser type;
• device information;
• operating system;
• approximate location derived from IP;
• pages visited;
• referral information;
• timestamps;
• consent preferences.

2. Why We Process Personal Data

We may process personal data to:

• provide the MODUS website;
• operate user accounts;
• save user preferences;
• save and resume diagnostics;
• respond to enquiries;
• provide diagnostic feedback;
• prepare proposals;
• communicate with potential clients;
• provide contracted services;
• maintain security;
• prevent abuse;
• analyse and improve website performance;
• comply with legal obligations.

3. Legal Bases

Depending on the processing activity, MODUS may rely on:

Contract or pre-contractual steps

For example, where you request information, a proposal or services.

Consent

For example, where consent is required for certain cookies or communications.

Legitimate interests

For example, operating and securing the website, responding to genuine business enquiries or improving MODUS services.

Legal obligations

Where MODUS is required to retain or disclose information under applicable law.

Where processing is based on consent, you may withdraw that consent.

4. Free Diagnostic

The MODUS Free Diagnostic allows you to provide information about your business.

We may process this information to:

• understand your business situation;
• generate or prepare diagnostic feedback;
• identify potential areas for improvement;
• contact you about your submission;
• prepare relevant recommendations;
• discuss MODUS services where appropriate.

You may complete the Diagnostic without automatically becoming a paid client.

If you have a MODUS account, supported Diagnostic information may be linked to that account so you can save or resume it.

5. User Accounts

MODUS may offer free user accounts.

Your account may allow you to store:

• personal details;
• company information;
• diagnostic history;
• saved recommendations;
• preferences.

Creating an account does not automatically provide access to the MODUS client software.

Authentication and permission to access client-only areas are separate.

If MODUS later grants client access to your existing account, you should not need to create a second identity.

6. Authentication Providers

MODUS may use a specialist authentication provider to manage account creation, login, verification and sessions.

The account system is not yet publicly available. The provider actually used in production will be named in this section before accounts are launched.

7. Data Storage and Infrastructure

MODUS may use third-party infrastructure providers for:

• hosting;
• databases;
• authentication;
• analytics;
• communications;
• security;
• deployment.

This website is hosted and deployed on Vercel. Providers used for the remaining categories will be named here as they enter production use.

8. Cookies and Similar Technologies

MODUS may use cookies or similar technologies.

These may include:

Necessary cookies

Used for functions such as:

• authentication;
• security;
• language preferences;
• theme preferences;
• cookie consent.

Analytics

Used to understand website usage and performance.

Marketing or tracking technologies

If introduced, these will only be used where required consent has been obtained.

Non-essential tracking is not activated before the required consent is given.

You can update your preferences at any time through the website’s Cookie Settings.

9. Data Retention

MODUS keeps personal data only for as long as necessary for the relevant purpose or where retention is legally required.

• Client information: for the duration of the client relationship plus any applicable contractual or legal retention period.
• Financial administration: retained where required under Dutch accounting and tax obligations.

Specific retention periods for diagnostic, enquiry and account information are being finalised and will be published in this section before the account system is launched.

10. Sharing Personal Data

MODUS does not sell personal data.

We may share information with service providers where necessary to operate MODUS.

Providers should only receive information necessary for the relevant purpose and should be subject to appropriate privacy and security obligations.

We may also disclose information where required by law or where reasonably necessary to protect legal rights or security.

11. International Transfers

Some technology providers may process data outside the Netherlands or European Economic Area.

Where applicable, MODUS will use an appropriate legal mechanism for international transfers. This may include:

• adequacy decisions;
• Standard Contractual Clauses;
• another legally recognised safeguard.

12. Security

MODUS takes reasonable technical and organisational measures intended to protect personal data.

Measures may include:

• access controls;
• encrypted connections;
• authentication;
• database access policies;
• secure hosting;
• restricted administrative access;
• monitoring and backups.

No online system can guarantee complete security.

13. Your Rights

Depending on applicable data-protection law, you may have rights including:

• access to your data;
• correction;
• deletion;
• restriction;
• objection;
• data portability;
• withdrawal of consent.

You may submit a request by contacting privacy@withmodus.co.

MODUS may request information needed to verify your identity before fulfilling a request.

14. Account Deletion

Where MODUS accounts are available, you may request deletion of your account and associated personal data by contacting privacy@withmodus.co.

Some information may be retained where required for:

• legal compliance;
• dispute resolution;
• fraud prevention;
• security;
• financial administration.

When the account system is launched, this section will explain what happens to saved diagnostics and other stored information when an account is deleted.

15. Automated Processing

MODUS may use software to organise, analyse or personalise information.

Unless expressly stated otherwise, MODUS does not make decisions producing legal or similarly significant effects solely through automated processing.

16. Children

MODUS is primarily intended for businesses and professionals.

The website is not designed to intentionally collect personal data from children.

17. Complaints

If you have concerns about how MODUS handles your information, you can contact MODUS first at privacy@withmodus.co.

You may also have the right to submit a complaint to the Autoriteit Persoonsgegevens, the Dutch data-protection authority.

18. Changes to This Policy

MODUS may update this Privacy Policy as its services, technology or legal obligations change.

The current version and latest update date will always be shown on this page.

19. Contact

MODUS
Joris van Rijn
2352DH, Leiderdorp
Netherlands

• General: hello@withmodus.co
• Privacy, data rights and account-deletion requests: privacy@withmodus.co
• Account and diagnostic support: support@withmodus.co